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IT Service Delivery Specialist Job

Date: May 15, 2017

Location: Houston, Texas, US

Company: Hess Corporation




Hess is a leading global independent energy company engaged in the exploration and production of crude oil and natural gas.


We have a world-class portfolio of assets with industry-leading margins and visible growth in areas where we have proven technical capabilities: Asia Pacific, the Gulf of Mexico, the North Sea, onshore U.S. and the West Africa conjugate margin. We are a leader in the production of shale oil and gas, and one of the largest operators in the Bakken formation, North Dakota. We are also known for our expertise in the development and production of projects in deep water offshore.


Hess aims to attract, retain and energize the best people by investing in their professional development and providing them with challenging and rewarding opportunities for personal growth.  We are always looking for talented professionals who share our values and are passionate about making a difference in the world and in their careers. We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our employees, safeguarding the environment and creating a long-lasting, positive impact on the communities where we do business.


For more information about Hess Corporation, please visit our website at



The position will work closely with the broader Infrastructure & Security team to improve all aspects of I.T. Service Delivery, including (but not restricted to) Audio Visual (AV), hardware, help desk and desk side. 


They will investigate and promote best practices within the support function by collaboratively working with our external business partners as well in-house application & Infrastructure teams under the guidance of the I.T. Service Delivery manager.  Strong hands on technical experience is a must in order to be successful in this role.  Superior customer facing skills as well as multi-tasking in a fast paced dynamic environment are required in order to be successful in this role.



Provide technical expertise in the architecture, repair, maintenance and support of all aspects of video conferencing (VC) including:

  • Defining architectural standards in a Polycom Skype for Business VC environment.
  • VC troubleshooting & follow through on escalation of trouble incidents occurring during calls.
  • End user training.
  • Call setup (limited).
  • Successful partnership with AV supplier is a must.


Partner with desk side to trouble shoot and enhance end user experience.

  • Must have a deep understanding of desktop technologies and their application across a number of operating environments relevant to the Exploration and Production industry.
  • Must have experience in hardware including desktops, laptops, printers, along with the Microsoft Suite of Operating Systems and Microsoft Office Suite.
  • Extensive knowledge of iPhone Technology.


Successfully partner with domestic and international I.T. asset functions to ensure they are receiving adequate levels of support and feel embedded as part of I.T. organization.

  • Excellent communication and customer facing skills.
  • Excellent problem solving abilities.




  • Minimum 5 years’ experience with Audio Visual Video Conferencing technology in a Polycom Skype for Business environment.
  • Minimum 5 years’ experience of working in an energetic team environment of both employees and contractors (onsite and offshore).
  • Minimum 5 years’ experience of working with senior level management (Director, VP and SVP).


Education, Training & Certifications

  • Bachelor’s degree in an IT, Engineering or closely related technical field is strongly desired (or equavalent work experience); advanced degree is a plus


Leading at Hess refers to competencies considered absolute pre-requisites for success. How you deliver results is as important as what you achieve. Every employee is expected to demonstrate the behaviors within these competencies to be considered an effective performer and, ultimately, earn career growth opportunities.

  • Builds Trusted Relationships
  • Develops Talent
  • Creates Effective Teams
  • Thinks Strategically
  • Inspires Innovation
  • Demonstrates Courage
  • Drives Continuous Improvement
  • Makes Quality Decisions
  • Delivers High Performance


Hess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.


Posting Notes: Anthony Wayne Vasut | Employee | Information Technology | United States| Texas | Houston | | |  | | No